Following Halifax’s outage on Friday, Tesco customers are complaining at being locked out of their accounts.
According to DownDetector, the problems started just before 2pm BST and are affecting more than 1,000 users across the UK.
Of those who reported issues, 59 per cent were with the app, 21 per cent with login and 20 per cent with the website.
Many affected customers headed to X (Twitter) to share their experiences, with one saying: ‘@Tesco app still down? Can’t access my Clubcard to shop instore.’
Another person said: ‘@tesconews @Tesco there is a problem with your app? Keeps saying something is wrong and wont let me log in.
‘Ive deleted it and reinstalled but same issue on all devices.’
A third said: ‘@Tesco Unable to sign in to your mobile app, or online website, to use the Clubcard 10% voucher for weekly shop, and had to go without using it.
‘Different error after error. What’s the issue?’
Tesco customers are complaining at being locked out of their accounts on Friday, just hours after Halifax’s outage
According to DownDetector, the problems started just before 2pm BST and are affecting more than 1,000 users across the UK. Of those who reported issues, 59 per cent were with the app, 21 per cent with login and 20 per cent with the website
The official X account addressed the outage, saying in reply to customers that ‘currently have an issue with the website and the app’.
It continued: ‘Our IT team are aware of this and looking into it but we have no timescale of when this will be resolved I’m afraid.’
It’s unclear what the cause of Tesco’s problems are; MailOnline has contacted Tesco for comment.
‘Error after error’: It’s unclear what the cause of Tesco’s problems are
Many affected customers headed to X ( Twitter ) to share their experiences on Friday
Earlier on Friday, bank Halifax was hit by an outage that took down mobile banking and online banking, leaving people unable to access funds.
According to DownDetector, the problems started at around 11:00 BST and are affecting more than 1,000 users across the UK.
Of those who reported issues, 52 per cent were with mobile banking, 31 per cent with online banking and 16 per cent with mobile login.
